Paper details:

COMMUNITY SERVICES FIELD
PLEASE NUMBER ANSWERS 1-9
Answer the following short answer questions:
1. It is essential to incorporate current best practice in order to provide high quality case management. Where and how can you source best practice information?
2. Why should stakeholders be informed of the need for specialist intervention in a plan?
3. Give two examples of the types of information about changes to plans that might need to be communicated to external stakeholders.
4. How would you define case management?
5. How should an organisation respond to a client’s current and changing needs?
6. You are a team leader in a Day Respite Centre. You overhear 2 clients discussing how unhappy they had been with their treatment by a particular care worker earlier that morning. She had not explained the costs involved with the upcoming luncheon and had also refused to provide them with a second cup of tea when they requested one.
a) explain how you would address the issue with your colleague
b) explain whether this problem could be solved with some specific coaching
7. What do you think Managers could do to increase the competence and specialist knowledge of their employees?
8. Why is it so important to share information to workers in the organisation?
9. Why do you think an organisation should have a code of ethics or code of conduct policy in place?
Complete our responses in a Word document and upload your answers to this task.
You must always acknowledge sources and quotations. Failure to do so is considered plagiarism. You MUST include a reference list at the end of your work

Paper details:

COMMUNITY SERVICES FIELD
PLEASE NUMBER ANSWERS 1-9
Answer the following short answer questions:
1. It is essential to incorporate current best practice in order to provide high quality case management. Where and how can you source best practice information?
2. Why should stakeholders be informed of the need for specialist intervention in a plan?
3. Give two examples of the types of information about changes to plans that might need to be communicated to external stakeholders.
4. How would you define case management?
5. How should an organisation respond to a client’s current and changing needs?
6. You are a team leader in a Day Respite Centre. You overhear 2 clients discussing how unhappy they had been with their treatment by a particular care worker earlier that morning. She had not explained the costs involved with the upcoming luncheon and had also refused to provide them with a second cup of tea when they requested one.
a) explain how you would address the issue with your colleague
b) explain whether this problem could be solved with some specific coaching
7. What do you think Managers could do to increase the competence and specialist knowledge of their employees?
8. Why is it so important to share information to workers in the organisation?
9. Why do you think an organisation should have a code of ethics or code of conduct policy in place?
Complete our responses in a Word document and upload your answers to this task.
You must always acknowledge sources and quotations. Failure to do so is considered plagiarism. You MUST include a reference list at the end of your work